This policy covers print books, digital downloads, merchandise, and bundles sold by Riddles & Realms Publishing at riddlesandrealms.store.
Print books
Printed after the order and shipped to you. About 12 days to ship. Shipping estimates and destination transit appear at checkout.
Paperback and hardcover editions are made after the order, not pulled from shelf stock.
Damaged or incorrect on arrival
If a book arrives damaged, defective, or not what you ordered, contact us within 14 days of delivery with your order number and clear photos of the issue (and packaging if relevant). We will arrange a replacement at no cost to you, or a refund if a replacement is not available.
Change of mind / unused returns
You may request a return of an unused, undamaged print book within 30 days of delivery. The book must be in resaleable condition (no writing, no damage, original packaging where practical).
Approved returns: refund to the original payment method after we receive and inspect the book. Return shipping is the customer’s responsibility unless we sent the wrong item or a defective copy.
We do not accept returns of books that show clear use or damage after delivery.
Signed copies
Standard copies are not signed. Signed and numbered copies are hardcovers, sold as their own listing, and offered on every title except the volumes of The Infernal Archive. Each is signed and numbered by hand at the house and ships from the house within 24 days, separately from any other part of an order. Signed copies ship within the United States only, at a flat $8.00; transit time appears at checkout. Because each copy carries an assigned number, change-of-mind returns are not accepted. If a signed copy arrives damaged, contact us within 14 days with photos; a replacement is signed and sent under a new number, and the damaged number is recorded as retired.
Digital downloads & free reads
Digital products (including free ebook downloads) are delivered electronically — typically via download link in your order confirmation email and/or in your customer account under order history.
- Delivery timeframe: usually instant; if a link does not appear within 15 minutes, check spam/junk, then use the contact form with your order number.
- Refunds: digital files are non-refundable once delivered or accessed, except when the file fails to deliver or is unusable and we cannot provide a working copy.
- Free reads: no charge; same delivery rules. No refund applies to a $0 item.
Bundles
Refund treatment follows what you received: digital files already delivered or accessed are non-refundable except for delivery failure we cannot fix. Unshipped print portions may be cancelled before fulfillment when you contact us promptly. Exact inclusions are those stated on the live product page at purchase.
Merchandise
Apparel and goods: unused items in original condition may be returned within 30 days of delivery. Damaged on arrival: contact within 14 days with photos for replacement or refund.
How to contact support
Use the contact form on this store, or reply to your order confirmation email, and include:
- Order number
- What you ordered
- A short description of the issue
- Photos for damage or defect claims
We respond as quickly as we can during normal business days (America/Chicago).
Chargebacks
Please contact us before opening a dispute with your bank. Most delivery and quality issues can be fixed directly.